Client Overview

Allen Pyke Associates Limited is a renowned landscape architecture company dedicated to creating landscapes that harmoniously blend with the natural environment and enrich the lives of people.

Their mission is to design outdoor spaces that work for both the well-being of individuals and the preservation of the environment.

Challenge

Before partnering with Gen A, Allen Pyke was struggling with their IT infrastructure, which was managed by a slow and reactive service provider. This uninspiring IT support hindered their productivity and limited their ability to respond effectively to the increasing demands of their projects.

GenA's Solution

GenA, a trusted provider of IT managed services, stepped in to address Allen Pyke's IT challenges comprehensively. The services provided included:

24/7 Outsourced IT Helpdesk:

A responsive support system ensuring immediate assistance whenever issues arise.

Proactive Monitoring and Management:

GenA took charge of Allen Pyke's servers, network, cloud services, and laptops, ensuring they functioned at peak efficiency.

Change Management:

Carefully planning and implementing changes to IT systems to minimize disruptions and maximize benefits.

Vendor Management:

Coordinating with technology vendors to ensure smooth operations and support.

Patch Management:

Keeping software and systems up-to-date to mitigate security vulnerabilities.

Procurement:

Managing the procurement of all hardware and software, ensuring the best value for their investments.

Knowledge Management and Documentation:

Comprehensive documentation of the IT estate, enhancing transparency and efficiency.

Problem Management:

Swiftly identifying and resolving IT issues to maintain operations.

Virtual CTO Services: Offering expert IT strategic guidance to align IT with business objectives.

Results

Within the first three months of service, GenA was able to achieve remarkable results for Allen Pyke:

Substantial Increase in Customer Satisfaction:

The shift from a slow, reactive provider to GenA's proactive and responsive services resulted in a substantial boost in end user satisfaction. Key stakeholders and employees experienced a significant improvement in their IT support experience.

3-Year IT Strategy Roadmap:

GenA provided Allen Pyke with a clear and comprehensive IT strategy roadmap. This strategy is designed to modernize and enhance their IT estate, aligning it with the company's growth objectives and giving them a competitive edge in their industry.

Strategic Partner:

GenA's strategic approach has ensured that Allen Pyke can now count on a robust and scalable IT infrastructure to support their mission of creating sustainable landscapes that enrich both people's lives and the environment.

Conclusion

The partnership between Allen Pyke Associates Limited and Gen A has not only improved their IT infrastructure but has also strengthened their ability to achieve their goals and meet the increasing demands of their industry.

GenA's proactive, customer-focused approach and the development of a strategic IT roadmap ensure that Allen Pyke has a reliable partner for their IT needs, empowering them to continue creating landscapes that work for people and the environment.