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Technical Customer and QA Services Support

24/7 Tech Support Solution

Technical Customer and QA Services Support

Our Technical Customer and QA Services is a comprehensive 24/7 managed service solution designed to empower businesses to deliver exceptional technical customer and testing support while reducing operational overhead and risk – through shared resources. We bring together skilled resources, sophisticate remote working tools and tried and tested processes to enable our clients to exceed customer expectations and focus on their business strategy.

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Technical Support 

  • Troubleshooting and diagnosing application and software issues  

  • Investigating and addressing system errors and performance problems

  • Providing step-by-step guidance to end users on how to resolve common application and software related issues

  • Troubleshooting network connectivity problems

User Account Management

  • Conduct periodic audits of user accounts to ensure data integrity and consistency

  • Implement quality assurance processes to verify that user accounts align with established standards and policies, preventing data discrepancies and discrepancies. 

  • Access management

  • Deactivation and deletion management

Cybersecurity Monitoring

  • Identifying and mitigating potential security threats and vulnerabilities 

  • Ensuring that security policies and protocols are up to date. 

  • Identify irregular patterns, unauthorized access, or unusual behaviours that may indicate security threats or technical issues

Social Media Management

  • Managing social media accounts 

  • Maintaining social PR for clients

  • Providing technical support via social platforms

Performance Optimization

  • Monitoring system performance and identifying areas for improvement. 

  • Implementing performance-enhancing strategies and solutions. 

Email Support

  • Setting up and configuring email accounts

  • Providing detailed support via email

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